FAQ
We’ve compiled frequently asked questions in the table below, including clearance of each of our car wash locations, how to change or cancel your unlimited wash pass, and more.
What is the clearance at the car wash?
Membership FAQs
What's the Founder's Pass?
This was a Limited Time promotion to become a Founding Member of our West Loveland and Windsor location as a Premium Shine Wash Pass Member for $10 Off FOR LIFE for washes and perks at all Breeze Thru locations. This promotion ran from 9/8/23 thru 7/8/24.
The Founder’s Pass is $10 OFF the Premium Shine for the life of the plan while active. As the Premium Shine can increase, you’ll still be staying at $10 OFF the price of that for the life of your plan, saving the $10. It is not a permanent $25 for life.
If you pause or cancel your pass, you will not be able to get this deal again.
How do I purchase an Unlimited Wash Pass?
How do I change or cancel my Unlimited Wash Pass?
Where can I use my wash pass?
You can use your wash pass at any of our locations. We are in Longmont, Loveland, Johnstown, Greeley, Fort Collins, Windsor, Cheyenne and Laramie.
When is my wash pass automatically billed?
Your billing occurs on your anniversary date, which is the same day of the month you signed up. If your credit card declines payment, the anniversary date may change. In such cases, we will attempt to bill your account daily until the payment is successful.
How can I get monthly receipts for my Unlimited Wash Pass?
Request automatic receipts when activating your account. Our employee will set it up for you.
Do we offer a Family Pass?
No, our prices are already discounted so much that buying multiple passes is cheaper than most family plans. Feel free to compare! Other options are to purchase our Seasonal Wash Passes or Annual Wash Passes for bigger savings!
Can I use a gift card or cash to pay for Unlimited Washes?
No, Gift cards cannot be used to purchase an Unlimited Wash Pass, or pay your monthly bill, however, they are good on single washes. Unlimited Wash Passes can only be purchased via automatic credit card withdrawals. However, you can buy an Annual Wash Pass with cash. Ask an attendant on site for details or sign up here.
How can I pause or suspend my membership?
The process is the same as canceling. Click “Manage My Wash Pass” and select the “Cancel Membership” dropdown. When you’re ready to resume, pull up to a kiosk and reinsert your card to reactivate your window sticker. You’re back in action! You can also manage your Unlimited Wash Pass with our new membership portal here.
Are there plans to include touchless washes in the Unlimited Wash Pass?
No, touchless washes are not part of the Unlimited Wash Pass program, and there are no plans to add them. Offering touchless washes would significantly increase costs due to the higher use of chemicals and solvents, as there is no friction cleaning.
What additional value does the Unlimited Wash Pass offer?
- Free air freshener and dash wipe on every visit (ask an attendant for these items).
- Multiple convenient locations to use your pass. Click here for our locations.
- Super Interior Cleaning at our Flex locations: East Greeley and Ken Pratt Longmont.
- Free vacuums at all 16 locations.
- Exclusive Members Only Additional Vacuum Lot at our Windsor location.
- Mat cleaners at all locations except Johnstown, Longmont Ken Pratt and Greeley on 28th.
- Free shams at all Express Exterior locations.
What's in the Buff In Wax Tunnel?
Experience a high-gloss finish and enhanced paint protection with our Buff In Wax Tunnel—featuring rotating soft cloth buffers for a brilliant shine and lasting defense against the elements.
Available only at Greeley W. 10th.
What's in the Super Interior Clean?
Refresh your ride inside and out with our Super Interior Clean—an express service without the time commitment of a full detail. Available at Greeley (Hwy 34) and Longmont (Ken Pratt).
How the Wash Works
How many times a day can I go through?
The pass is unlimited, so as many times as you like.
Don’t believe us? Check this video here.
Are Free Shams, Dashwipes, and Air Fresheners available at all locations for everyone?
No. Free Shams are available in the vacuum areas of our Express Exterior washes. Look for the blue boxes. Dashwipes and Air Fresheners are perks for Unlimited Wash Pass members only.
Can I use my wash pass on more than one vehicle?
No, it is one membership per vehicle. Each individual vehicle has it’s own unique barcode installed in the front of the windshield.
What if I get a new vehicle or replace my windshield?
We’ll activate a new tag for your existing account. Just visit any site’s main office and inform them you’re a current pass holder with a new vehicle or windshield. We’ll update your license plate and sticker number in the system and install a new RFID/sticker/barcode.
Are the Vacuums really FREE to use?
Yes, our vacuums are always free to use! However, please note that some locations have one-way traffic systems. For safety reasons and to ensure proper traffic flow, we encourage you to go through the wash first. Additionally, certain locations such as Mulberry and S. College Fort Collins, East Loveland, Central Loveland, North Loveland, Johnstown, Windsor, and Cheyenne South are easier to access than others.
When do our hours change for the seasons?
The selected dates for changing operation hours (April 1 and October 1) are chosen for consistency, alignment with seasonal weather patterns, and customer behavior. This approach avoids confusion from daylight saving time changes and ensures operational efficiency.
Our hours change seasonally to better accommodate our customers. During Summer Hours (April 1 – September 30), we are open:
- Monday to Saturday: 7:30am – 8pm
- Sunday: 8am – 8pm
During Winter Hours (October 1 – March 31), we are open:
- Monday to Saturday: 7:30am – 7pm
- Sunday: 8am – 7pm
Feel free to visit us during these times!
Why isn’t the Mat Cleaner using water today?
We get it — some winter days feel warm enough for water use. But even when it’s above freezing, overnight temps or sudden drops can still cause damage to pipes and equipment. Plus, leftover water can freeze and create slippery spots.
To keep things safe and running smoothly for everyone, we turn off the water during the colder months. It’s a seasonal adjustment we make across all our locations to protect the equipment and your experience.
What is Ceramic Sealant, and do I need it?
Ceramic Sealant is a protective layer applied during your wash that helps repel water, dirt, and road grime, so your car stays cleaner, longer. It also gives your vehicle that smooth, glossy finish you can feel when you run your hand across the paint.
Included with our Premium Shine wash.
What does Mag Chloride Remover do?
Magnesium chloride (aka “mag chloride”) is the de-icing chemical used on roads in winter, and it’s rough on your car’s paint and underbody. Our Mag Chloride Remover helps break down and rinse away those corrosive residues before they can cause damage.
Included in Bubble Bath and Premium Shine washes.
What happens if the temperature drops below 20°F?
If it’s below 20°F, we might have to adjust business hours and/or delay opening. Safety is our top priority! Some features and Car Wash Locations may be modified due to the extremely cold weather and not all conditions are the same, so adjustments will vary from location to location and hour-to-hour.
How to Stay Informed:
Give Us a Ring: Call your nearest Breeze Thru Car Wash for the latest info.
Check Online: Visit BreezeThruCarWash.com/locations for local contact information.
Why are the vehicles packed so closely together?
We use a series of software solutions. Why are No Pileups and eStop programs good in a car wash tunnel, and how do they protect the customer’s car?
No Pileups and eStop programs are great because they help keep cars safe in the car wash. These programs use special cameras and computers to watch the cars as they go through the wash. If they see a car getting too close to another car, they stop the conveyor belt to prevent a crash.
This means cars won’t bump into each other and get damaged. It also makes the car wash faster and smoother, so people don’t have to wait as long. Overall, these programs make sure cars stay safe and the car wash works better for everyone.
An eStop (emergency stop) in a car wash is a safety feature that allows the car wash system to be quickly stopped in case of an emergency. This system uses special buttons or sensors placed throughout the car wash tunnel. If something goes wrong, like a car getting stuck or a person being in danger, pressing the eStop button immediately stops all the moving parts of the car wash.
This helps prevent accidents and keeps both the cars and people safe
How can I tell if a lane is open at the car wash?
You can determine if a lane is open by checking for blue or orange cones. If there is no cone blocking the lane, it is open and available for use. We do not have specific lanes for Unlimited Wash Pass members or Single Wash users, so all lanes are open unless a cone is present in front of them. If you see a line in one lane, feel free to use any other open lane. Even if there is no staff member at the kiosk, the stations remain open for your convenience.
Breeze Thru FAQ
What’s the Buff In Wax Tunnel?
Experience a high-gloss finish and enhanced paint protection with our Buff In Wax Tunnel—featuring rotating soft cloth buffers for a brilliant shine and lasting defense against the elements.
Available only at Greeley W. 10th.
Are Free Shams, Dashwipes, and Air Fresheners available at all locations for everyone?
No. Free Shams are available in the vacuum areas of our Express Exterior washes. Look for the blue boxes. Dashwipes and Air Fresheners are perks for Unlimited Wash Pass members only.
Can I use my wash pass on more than one vehicle?
No, it is one membership per vehicle. Each individual vehicle has it’s own unique barcode installed in the front of the windshield.
Are the Vacuums really FREE to use?
Yes, our vacuums are always free to use! However, please note that some locations have one-way traffic systems. For safety reasons and to ensure proper traffic flow, we encourage you to go through the wash first. Additionally, certain locations such as Mulberry and S. College Fort Collins, East Loveland, Central Loveland, North Loveland, Johnstown, Windsor, and Cheyenne South are easier to access than others.
What’s the Super Interior Clean?
Refresh your ride inside and out with our Super Interior Clean—an express service without the time commitment of a full detail. Available at Greeley (Hwy 34) and Longmont (Ken Pratt).
What is Ceramic Sealant, and do I need it?
Ceramic Sealant is a protective layer applied during your wash that helps repel water, dirt, and road grime, so your car stays cleaner, longer. It also gives your vehicle that smooth, glossy finish you can feel when you run your hand across the paint.
Included with our Premium Shine wash.
What does Mag Chloride Remover do?
Magnesium chloride (aka “mag chloride”) is the de-icing chemical used on roads in winter, and it’s rough on your car’s paint and underbody. Our Mag Chloride Remover helps break down and rinse away those corrosive residues before they can cause damage.
Included in Bubble Bath and Premium Shine washes.
Issues at the wash
What if I'm not satisfied with the wash quality?
If there’s an issue with the wash quality, we’re happy to fix it. Just let us know while you’re still on site, and we’ll take care of it before you need to visit another location! If there are still issues, please email us using our contact form, and we’ll take a second look.
How can I retrieve lost items?
How can I transfer my unused Speedy Sparkle gift cards?
What if my vehicle was damaged? What now?
While we hope this never happens, sometimes unfortunate circumstances occur. If that does happen, these matters are handled directly at the site location level.
So further correspondence will be with the site manager at that location, an incident report will need to be filled out, and an investigation will be conducted on location. Typical response time is 72 hours unless it falls on a Sunday or Monday when the site manager is off of work.
What should I do if I signed up for the text club but never received a code?
Please double-check the information you provided when filling out the form for the Text Club free wash offer. If you still do not receive a code, please email us using the contact form linked here.
How do I request a refund?
To request a refund, please use the contact form to send us an email for review.
Note that no refunds or credits will be given for partial periods, and no refunds or credits will be issued for Annual Wash Passes due to their already discounted pricing.
Why can't I use multiple gift cards with different balances for a single wash?
Our pay station processor does not allow more than one swipe of gift cards per transaction. However, you can visit the main office at any location to have your gift cards merged into one card, making it easier to use for a single wash purchase.
Car Washing Tips
Why didn't the wash remove all the bugs?
How can I effectively remove bugs from my vehicle?
For bugs that are stuck on your vehicle, we recommend pre-treating the area with a product like Simple Green before washing. This helps to loosen the bugs, similar to soaking food in a baked dish. Frequent trips to the wash can also prevent bugs from becoming permanently stuck to your vehicle. That’s why the Unlimited Wash Pass is a great resource.
How can I prevent my license plate from bending in a car wash?
Why did my windshield crack after going through the wash?
This is known as Thermal Shock. A helpful news video linked here explains how this process can affect windshields. Towards the end, it also suggests that washing your car at certain times of day might be better and safer for your vehicle’s glass, especially during extreme temperatures.
What is Thermal Shock?
- Unlimited Wash Pass Terms & Conditions
Credit card will be automatically charged on the same date of the month as your original sign up date. - The only way to cancel the Unlimited Wash Pass is through our online form. Please visit BreezeThruCarWash.com to cancel your Unlimited Wash Pass. All Requests take 72 hours to complete.
- No refunds or credits will be given for partial periods.
- No refunds or credits will be issued for Annual Wash Passes purchased due to already discounted pricing.
- Pass use is available during normal business hours. We reserve the right to close stores and/or modify washes due to inclement weather, equipment issues or special events.
- Rates, terms and conditions are subject to change.
- ONE membership PER VEHICLE is allowed. Fraud or tampering with the tag will result in termination of the pass.